Terms and Conditions

Easy Returns & Exchanges

We want you to be completely satisfied with your purchase from Skywatts Energy. That’s why if something isn’t right, we want to help you. Our Returns & Exchanges Policy is outlined in detail below but you can always contact us with any additional order or product related questions or issues.

Check your item is returnable

The following items are non-returnable and Credit will not be issued. Read our full returns and exchange policy below.

To be eligible for a return:

Products damaged after you have received them from Skywatts Energy

  1. Products displaying signs of normal wear and tear
  2. Products must be unused and in the same condition that you received it. It must also be in the original packaging

Choose an option for your return or exchange:

If you would like to return item(s), simply send us e-mail with your order number requesting return.

  • Your e-mail to us should have the following: order number and reason for a return.
  • Choose whether you would like to receive online store credit, exchange or a refund.
  • We’ll notify you via e-mail regarding your return or exchange once we’ve received and processed the returned item.
  • Pack and address your return items correctly
  • You will be responsible for paying for your own shipping costs for returning your item. 
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • You can use the original Skywatts Energy packaging if your products were shipped this way or any postal envelope to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
  • Please use the return shipping documents and address contained in your order to ensure your return item(s) are received promptly. Be sure to include your order # number, name, address, phone number and the item you would like to return and mail it to the addresses below. Returns are processed within 21 business days of package receipt to the original method of payment.

Skywatts Energy returns & exchange policy

  1. If you are not 100% satisfied with your Skywatts Energy purchase you can return it for a store credit, refund, or exchange. We ask that all returned items be in perfect unused and undamaged condition, complete with tags attached, in original packaging and received by us within 7 days from date of purchase. Please include the original shipping note with the returned product(s). A full refund, equal value store credit or exchange will be issued for all returns meeting these requirements. Just let us know what you’d prefer and we will arrange.
  2. If in the unlikely event your Skywatts Energy purchase is faulty when received or develops a manufacturer based defect within 30 days, please follow the return process steps. When we receive your item we will inspect the product and arrange a store credit, refund, replacement or repair for you. In the unlikely event that we decline a refund or exchange we’ll notify you why and return the product to you.
  3. Only Skywatts Energy goods you have purchased on skywatts.co.za are valid for a full refund, store credit, repair or exchange. Any goods returned are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that go missing or get damaged during return transit.
  4. The shipping or items must be arranged by customer.
  5. Once we receive your returned items, we’ll send you an email informing you they have arrived safely at our offices. We will then inspect all returns within 3 business days to ensure they are in undamaged condition.
  6. If you have misplaced your shipping slip paperwork, please drop us an email and we’ll email you one immediately.

For all additional info regarding returns or exchanges please email admin@skywatts.co.za